Return Policy

1. Eligibility for Returns

• You must notify us within 14 calendar days of receiving your order if you wish to return an item.

• After notifying us, you will have an additional 14 calendar days to return the product(s).

• Only non-perishable items (such as gardening tools, accessories, and equipment) are eligible for return. Perishable items such as live plants or soil cannot be returned unless they arrive damaged or defective.

• Custom or specially requested orders are non-refundable.

2. How to Request a Return
To initiate a return:

• Contact Us: Email our support team at [Your Contact Email] with your order number and reason for return.

• Approval & Instructions: We will review your request and provide return instructions, including the return address.

• Return Shipping: The customer is responsible for return shipping costs unless the item is faulty or incorrect.

• Package Your Return: Ensure the item is securely packed in its original packaging to prevent damage during transit.

🚨 Important: Returns must be shipped to our designated warehouse, not our office address.

3. Condition of Goods for Return

• Items must be unused, in their original packaging, and in a resalable condition.

• We do not accept returns for perishable items such as live plants unless they arrive damaged or defective.

• Gardening tools, accessories, and equipment must be returned in their original condition without signs of use.

4. Refund Process

• Once we receive and inspect your return, we will process your refund within 14 days.

• Original shipping charges are non-refundable.

• Refunds will be credited back to the original payment method. Depending on your bank, it may take 3-5 business days for the refund to reflect in your account.

5. Damaged or Incorrect Items
If you receive a damaged or incorrect product:

• Contact us within 48 hours of receiving your order.

• Provide photos of the damaged or incorrect item.

• We will arrange for a replacement or refund at no extra cost.

6. Non-Returnable Items

• Perishable items (such as live plants, soil, and fertilizers) unless damaged upon arrival.

• Custom or special orders.

• Used or altered items.

7. Need Assistance?
We’re here to help! If you have any questions or concerns, please visit our Contact Us page or email our support team at Contact Us.

🌿 Thank you for choosing Evergreen Pro Essentials – we appreciate your support and look forward to helping you grow a thriving garden!